To be eligible for a return, the following conditions must be met:

• The item must be unopened and unused, in original, saleable condition.
  
• The item must be returned in its original packaging.
• The item must have been purchased at full price (not on sale).
• The return request must be submitted within 14 days of delivery.
• The item must have been purchased directly from our website.

Please note, we cannot accept returns for items purchased from our stockists, other retailers or third-party platforms.

All returned items are carefully inspected upon arrival at our warehouse. If an item does not meet the return conditions listed above LE VESINET reserves the right to reject the return. In such cases, the item will be returned to you, and no refund will be issued.

Refunds will only be processed after the return has been received and approved by our team.

By placing an order with LE VESINET, you agree to the terms outlined in this policy.

Return Process (Australia)

For International Customers, we kindly ask that you process your own return label and shipping for any returns. This return cost is at the customer's expense. We strongly recommend using a tracked postal service as all returns remain your responsibility until received by LE VESINET.

If your item meets the return criteria:

1. Email or fill in the form here and please note your order number and reason.
2. Submit a return request for the eligible item within 14 days of delivery.
3. Once approved, please head to your local postal service to process your own return label. Our return address will be shared with you via email at the time that our team approves the request.
4. Return the item within 14 days of receiving it. All returns should be addressed to our warehouse.

Once your return has arrived at our warehouse and approved by our customer service team, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method, please allow 2–3 additional business days for the funds to appear in your account, depending on your bank.

Issues with Order

If you've received the wrong item, something is missing, or your order is faulty, we’re here to help.

• For missing or incorrect items, please contact us at customerservice@levesinet.com.au with your order number and relevant images or screenshots.
• For faulty items,  please contact us at customerservice@levesinet.com.au with your order number and images. If the issue is confirmed as a manufacturing fault, we will either issue a refund or replace the item at no additional cost. In such cases, the $15 return fee will be waived.

LE VESINET will not cover international return shipping of faulty stock to be returned. Please email us at customerservice@levesinet.com.au notifying us of the faulty goods, specifying the item details (including the order/invoice number, purchase date, style code, colour and size) and giving full details of the defect or fault, including clear images of the fault, with the item's swing tag visible in the same image.

Once we have reviewed the email, we will handle this on a case by case basis and will require you to provide additional proof before issuing store credit or a refund. For the avoidance of doubt, nothing shall be construed as removing, restricting or modifying the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law or otherwise in the Competition and Consumer Act 2010).

All claims for faulty or incorrect items are handled on a case-by-case basis by our customer service team.

Exchange Policy

At this time, we do not offer direct exchanges.

If you would like a different item, please return your original item for a refund and place a new order for your preferred product. This ensures the new item is secured before it sells out.